NZ Warranty

1. Visit the site to diagnose the problem and to get the Serial No, Model No and 

    Installation date of the faulty unit. Before you do any work on the faulty unit, complete step 2.

2. Request allocation of a Temperzone Case Number by phoning 

    temperzone Customer Service at '0800-899 277 (0800-TZWARRANTY)'.

3. Customer Service will discuss the problem and possible causes with you. 

    Once they have checked the validity of the claim and the unit is within warranty they 

    will issue a Case No.

4. Once you have a Case No. place a Purchase Order for the replacement parts ensuring you 

    reference the Case No. 

5. Replacement parts will be invoiced at zero cost. However, temperzone will invoice at full cost if:

a) the Case No. has not been obtained prior to sending the Purchase Order,

b) the Case No. is not referenced in the Purchase Order.

6. Retain any faulty items. Temperzone may ask for them to be returned for analysis.

7. Once the unit is repaired submit a Claim Invoice along with a temperzone Warranty Service Report

    referencing the Case No., for labour, mileage and any other items used.
    Note: For labour limits, download here.

    Temperzone does not accept mark-ups on consumables supplied under warranty, eg refrigerant.

8. Once your Claim Invoice has been accepted and paid the faulty items may be disposed of. 

9. Temperzone Ltd retains the right to:

a) Repair or replace the units themselves or use an agent to do so.

b) Invoice the replacement part at full cost if considered necessary.

c) Re-invoice the initial replacement at full cost if the item returned as faulty is not defective.

PLEASE NOTE: A Case Number registers your claim. It does not represent automatic liability by Temperzone Ltd. Fault finding and diagnosis by temperzone is a GUIDE ONLY as fault detail provided may be incomplete. Responsibility for diagnosis remains with the Service Company